Please read our policies carefully before making a reservation.
Information We Collect
Grand Pacific Hotel collects personal information when you make a reservation, contact our team, or use our website. This information may include your name, phone number, email address, payment details, and stay preferences. The data is collected solely to provide you with a smooth and personalised hotel experience.
How We Use Your Information
Your information helps us confirm reservations, manage bookings, and provide personalised services during your stay. We may also use your contact details to inform you about important updates, booking confirmations, or special offers from Grand Pacific Hotel.
Website Usage Data
When you visit our website, certain technical data such as browser type, device information, and IP address may be collected automatically. This information helps us improve our website performance and enhance user experience.
Data Protection
Grand Pacific Hotel takes appropriate security measures to protect your personal information from unauthorized access, alteration, or misuse. We implement modern security practices to ensure that your data remains safe and confidential.
Third-Party Services
We may use trusted third-party services for booking systems, payment processing, and website analytics. These partners only receive the information necessary to perform their services and must follow strict data protection standards.
Data Retention
Your personal information is retained only for as long as necessary to fulfill booking requirements, legal obligations, and internal operational needs. Once the data is no longer required, it is securely removed from our systems.
Your Privacy Rights
You have the right to request access, correction, or removal of your personal information stored by Grand Pacific Hotel. If you have concerns about how your data is handled, our team will assist you promptly.
Policy Updates
Grand Pacific Hotel may update this privacy policy from time to time to reflect operational, legal, or technological changes. Updated policies will always be published on our official website.
Reservations & Bookings
Guests may book rooms through the Grand Pacific Hotel website, authorized booking platforms, or direct contact with the hotel. All reservations are subject to room availability and confirmation by the hotel management.
Check-In & Check-Out Policy
Standard check-in and check-out times are determined by Grand Pacific Hotel. Early check-in or late check-out may be available depending on room availability and may involve additional charges.
Payment Policy
Guests are required to provide valid payment details to confirm their booking. Accepted payment methods may include credit cards, online payments, or other authorized payment systems.
Cancellation Policy
Reservation cancellations must follow the cancellation policy stated during booking. Late cancellations or no-shows may result in applicable charges based on the hotel’s cancellation terms.
Guest Responsibilities
Guests are expected to behave respectfully and comply with hotel regulations during their stay. Any damage to hotel property caused by guests may result in additional charges.
Use of Hotel Facilities
Hotel amenities such as restaurants, swimming pools, and recreational areas must be used responsibly and in accordance with the hotel’s safety guidelines.
Safety & Security
Grand Pacific Hotel prioritizes guest safety and security. Guests are advised to follow hotel safety instructions and report any unusual or unsafe situations to hotel staff immediately.
Changes to Terms
Grand Pacific Hotel reserves the right to update these terms and conditions at any time. Continued use of our services implies acceptance of the updated policies.
Cancellation Policy
Cancellations made 48 hours prior to arrival are eligible for a full refund. Later cancellations incur a one-night fee.
Processing Refunds
Approved refunds will be processed within 5-7 business days to the original payment method.
Have Questions About Our Policies?
Our front desk team is available 24/7 to assist you with any clarifications.
